Boeing

Abstract

  • As a member of the Aviator team, I was responsible for designing new features as well as updating and maintaining existing features. I led the creation of the Aviator Design System as well as the redesign of the Aviator Configuration Tool (ACT).

The Team

Two senior UX Designers

My Contribution

User Interviews, Sketching, Wireframing, Prototyping, and Design Systems

Medium

  • Desktop

  • Mobile

Techniques

  • Sketching

  • SME Interviews

  • User Interviews

  • Medium-Fidelity Wireframes

  • High-Fidelity Prototypes

Tools

  • Miro

  • Sketch

Aviator

Although Aviator is a mature and established application, it lacked a clear and documented design system. Using a combination of previous designs and Apple HIG, I was able to create a comprehensive design system (DS). The purpose of the DS is to help maintain brand consistency, provide guidance and quick resources for future designers, and facilitate collaboration between designers and developers.

 
 

Outside of the design system, I led the designs of multiple features — collaborating with developers, designers, product owners, and SMEs.

Aviator Configuration tool

Aviator is a highly customizable application. Users are able to edit configurations to meet the needs of specific airlines. Aviator Configuration Tool (ACT) is a web-based configuration tool that supports the Aviator iOS app. ACT manages 850+ points of configuration, facilitating product fit across many varying operational workflows. ACT aims to enable customers to self-serve and manage configurations with confidence. However, only an estimated 30% of users are currently self-serving configuration changes.

I focused on three main areas during the redesign:

  • Contextual – Create a dashboard and editing tool that provides the user with the correct level of detail where needed.

  • Organized – Structure the editor similarly to Aviator to help reduce friction and increase confidence.

  • Intentional – Design a dynamic platform based on knowledge of the user journey, intuitive enough to be used by Boeing’s customers as well as internal users.

I conducted an analysis of the exiting tool and discovered over 20 errors ranging in their severity. For the MVP, we aimed to correct as many errors as possible while redesigning the most critical flows.

I created a design system for ACT to better document the new product, a resource used by both designers and developers. As the only user resources available to me, I conducted multiple user interviews with internal SMEs who currently help customers who are unable to self-serve their configuration changes. The MVP redesign effort is still ongoing. Please contact me if you would like to learn more about my work on ACT and Aviator.

Thanks for visiting!

Please feel free to contact me to learn more about my work.